Shipping policy

Please allow 3-5 working days to dispatch your order. We are required to wait 10 days from the day it was meant to be delivered before making a claim. If your parcel does not arrive within this time, please check the tracking information and contact our team with your order number and we will do our best to send replacement items where possible. 

Customised orders
Lead times for custom orders vary depending on the complexity of the design and current production volume. For example, a customised decorative dog candle from Si Aroma typically requires 8 to 12 weeks for completion. Customers will be notified once their order is ready to ship.