Refund policy

We offer a 7-day money-back guarantee, meaning that any products you are not satisfied with can be returned to us within 7 days of purchase, for a full refund providing they are in their original condition and packaging. Just contact our team with when to expect them prior to making the return and post to the address given upon request. Return postage is covered by the customer. Wax products do need to cure for a few days for the fragrance to reach full strength, so we recommend letting the wax sit for a few days before making your decision. If you are returning an item(s), you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item. All products that have been made to order will be non-refundable.

What if my items are faulty or damaged?

If you believe your items are damaged, please contact our team as soon as possible with your invoice number and images of the products you believe are not fit for purpose. We will then be able to evaluate the issue and advise on further action. In some cases, we will not require you to send the items back to us and a full refund will be issued, however, in the case of products being faulty but not damaged- for example, if you believe you have been sent the wrong fragrance- we may ask you to return the item to us to be assessed. If this is the case, a returns label will be issued to you and a replacement product or refund may be granted.

Customised orders:

Cancellation and Refund Policy:
Once production has begun, custom orders cannot be cancelled or refunded. If incorrect information is provided by the customer, resulting in an error, the customer will be responsible for the mistake. Refunds are not issued for customer errors.

Returns and Exchanges:
Custom orders are non-returnable and non-exchangeable, except in cases where an error occurs on the part of Si Aroma. If an item is delivered incorrectly due to a seller error, we will offer a correction or replacement at no additional cost.